General Information About Hugo Casino
Hugo Casino is an online gaming platform offering a diverse range of games from top software providers. The casino is available in multiple languages, allowing players from around the world to enjoy a seamless gaming experience. You can sign up and play on any device, whether using the latest web browsers or mobile technology. Once registered, players can join the Loyalty Club, which features five membership levels offering perks such as Free Spins, cashback, and a dedicated account manager. All key details, including casino ratings, bonuses, and complaint history, can be found on this page for easy reference.- Website: https://hugocasino.com/en
- Languages: English, French, German, Polish, Greek, Hungarian, Finnish, Norwegian, Italian, Danish, Czech
- Established: 2023
- Licenses: Curaçao
- Company: GBL Solutions N.V.
- Casino Type: Crypto Casino, Instant Play, Live Casino, Mobile
Deposit Methods
- Bank Wire Transfer, MasterCard, Skrill, Neteller, Rapid Transfer, mobile payment, Revolut, Google Pay, CASHlib, eZeeWallet, Neosurf, Binance, Luxon Pay, SticPay, Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Cardano, Paysafecard
Currencies
- Euros, Canadian dollars, Danish krone, Australian dollars, Polish zlotys, Norwegian kroner, Swiss francs, New Zealand dollars, Hungarian forints, Bitcoin, Bitcoin Cash, Ethereum, Tether, ADA, Litecoin
Withdrawal Methods
- Bank Wire Transfer, MasterCard, Skrill, Neteller, Rapid Transfer, Paysafe Card, eZeeWallet, SticPay, Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Cardano
Withdrawal Times
- EWallets: 24-48 hours
- Bank Transfers: 3-5 days
- Cheques: Not offered
- Card Payments: 3-5 days
- Pending Time: 0-72 hours
Withdrawal Limit
- EUR 500 per transaction, EUR 500 per day, EUR 15,000 per month
Software
Payment Information and Options at Hugo Casino
Hugo Casino offers a variety of payment methods, all free from deposit fees. The minimum deposit and withdrawal amount is €20.
Once your account is verified, you can initiate a withdrawal, and the casino will guide you through the process via email. The verification process involves submitting your documents for approval. After verification, withdrawals are processed within 24 hours by the Financial Department, which operates Monday to Friday, from 9:00 to 18:00 (GMT+2).
You can have up to three pending withdrawals at any given time, with a maximum withdrawal limit of €500 per transaction, €500 per 24 hours, and €15,000 per month. Withdrawal fees may apply and will be clearly displayed in the cashier section.
Customer Support at Hugo Casino
Hugo Casino provides various support options, with live chat being the fastest. Accessible from any page on the site, the live chat service is available 24/7. Our experience with it was positive, with quick, professional assistance and minimal wait times. You can also select the specific department you need, ensuring you’re connected to the appropriate agent.
For less urgent inquiries, you can email the casino, and responses are typically sent in a timely manner. An online contact form is also available in the support section, with replies sent via email. Additionally, the FAQ section covers frequently asked questions on topics like payments, security, and account management.
Games at Hugo Casino
Hugo Casino offers a vast game lobby filled with thousands of casino games, including the latest online slots from a variety of top gaming providers, all clearly categorized. The casino frequently updates its selection, making it easy to discover and try out new releases. Popular and trending games are highlighted, keeping players informed about what’s currently hot.
In addition to slots, Hugo Casino provides a wide range of table games, including various versions of roulette and blackjack, with betting limits depending on the provider.
For live casino enthusiasts, Hugo Casino features a strong selection of live dealer games from leading providers like Pragmatic Play Live and Evolution Gaming. High rollers can enjoy VIP tables with higher betting limits, offering an elevated gaming experience.
Hugo Casino’s Commitment to Responsible Gambling
Hugo Casino is committed to promoting responsible gambling and offers various tools to help you manage your gaming activity. If you need a break, you can reach out to customer support or email the casino to request a cooling-off period or self-exclusion, ensuring you have control over your gaming experience.
Final Verdict on Hugo Casino
Hugo Casino offers an attractive welcome package of up to €600 and 275 Free Spins. With thousands of online slots, including fan favorites like Reactoonz, as well as a variety of table games and live casino options, there’s something for every player.
The casino’s 24/7 live chat support ensures assistance is always available when needed. It also features a solid selection of secure payment methods, and, being fully licensed and regulated by the laws of Curaçao, provides a safe and trustworthy gaming environment.